NICE Enlighten AI honored as an innovative CX solution which delivers extraordinary experiences HOBOKEN, N.J., December 07, 2021–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that the 2021 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its “Artificial Intelligence Solution of the Year” award winner. In its […]
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As hotel occupancy levels climb back towards pre-pandemic levels, the sector is turning to AI technology as it faces challenges to fill contact center and customer service vacancies, while bracing itself for a significant increase in call center contacts and customer service requests, according to conversational AI specialist NLX. Conversational […]
Lucy Du, a doctoral student in the MIT Media Lab, has a remarkable passion for making. She spends her work day in lab designing and fabricating prosthetics, and devotes her free time to personal projects in the MIT MakerWorkshop or inspiring other students to try their hands at engineering. “The […]
HS2, the controversial high speed railway being developed from London to Manchester, has begun to implement blockchain in parts of its procurement pipeline. Major construction companies Costain, Skanska and Strabag took part in the trial, with oversight being provided by professional services firm Deloitte. Deloitte’s blockchain lead, Alexander Marx, spoke […]
By Christopher Bing and Joseph Menn WASHINGTON/SAN FRANCISCO (Reuters) – Apple Inc iPhones of at least nine U.S. State Department employees were hacked by an unknown assailant using sophisticated spyware developed by the Israel-based NSO Group, according to four people familiar with the matter. The hacks, which took place in […]
The Multi-Housing News Excellence Awards program recognized Leonardo247 for its cutting-edge technology that streamlines operations for property managers LOS ANGELES, December 03, 2021–(BUSINESS WIRE)–Leonardo247, the award-winning property operations and maintenance software developer, today announced that the company won the silver medal in the 2021 Multi-Housing News Excellence Award for Most […]