‘The Internet’s on Fire’ as Techs Race to Fix Software Flaw | Technology News

By FRANK BAJAK, AP Technology Writer

BOSTON (AP) — A critical vulnerability in a widely used software tool — one quickly exploited in the online game Minecraft — is rapidly emerging as a major threat to organizations around the world.

“The internet’s on fire right now,” said Adam Meyers, senior vice president of intelligence at the cybersecurity firm Crowdstrike. “People are scrambling to patch,” he said, “and all kinds of people scrambling to exploit it.” He said Friday morning that in the 12 hours since the bug’s existence was disclosed that it had been “fully weaponized,” meaning malefactors had developed and distributed tools to exploit it.

The flaw may be the worst computer vulnerability discovered in years. It was uncovered in a utility that’s ubiquitous in cloud servers and enterprise software used across industry and government. Unless it is fixed, it grants criminals, spies and programming novices alike easy access to internal networks where they can loot valuable data, plant malware, erase crucial information and much more.

“I’d be hard-pressed to think of a company that’s not at risk,” said Joe Sullivan, chief security officer for Cloudflare, whose online infrastructure protects websites from malicious actors. Untold millions of servers have it installed, and experts said the fallout would not be known for several days.

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Amit Yoran, CEO of the cybersecurity firm Tenable, called it “the single biggest, most critical vulnerability of the last decade” — and possibly the biggest in the history of modern computing.

The vulnerability, dubbed ‘Log4Shell,’ was rated 10 on a scale of one to 10 the Apache Software Foundation, which oversees development of the software. Anyone with the exploit can obtain full access to an unpatched computer that uses the software,

Experts said the extreme ease with which the vulnerability lets an attacker access a web server — no password required — is what makes it so dangerous.

New Zealand’s computer emergency response team was among the first to report that the flaw was being “actively exploited in the wild” just hours after it was publicly reported Thursday and a patch released.

The vulnerability, located in open-source Apache software used to run websites and other web services, was reported to the foundation on Nov. 24 by the Chinese tech giant Alibaba, it said. It took two weeks to develop and release a fix.

But patching systems around the world could be a complicated task. While most organizations and cloud providers such as Amazon should be able to update their web servers easily, the same Apache software is also often embedded in third-party programs, which often can only be updated by their owners.

Yoran, of Tenable, said organizations need to presume they’ve been compromised and act quickly.

The first obvious signs of the flaw’s exploitation appeared in Minecraft, an online game hugely popular with kids and owned by Microsoft. Meyers and security expert Marcus Hutchins said Minecraft users were already using it to execute programs on the computers of other users by pasting a short message in a chat box.

Microsoft said it had issued a software update for Minecraft users. “Customers who apply the fix are protected,” it said.

Researchers reported finding evidence the vulnerability could be exploited in servers run by companies such as Apple, Amazon, Twitter and Cloudflare.

Cloudflare’s Sullivan said there we no indication his company’s servers had been compromised. Apple, Amazon and Twitter did not immediately respond to requests for comment.

Copyright 2021 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Pony.ai Begins Autonomous Driving Public Road Testing in Shenzhen | Technology News

FREMONT, Calif.–(BUSINESS WIRE)–Dec 10, 2021–

Pony.ai, a leading global autonomous driving technology company, announced it has received a permit to conduct road tests in Shenzhen. This permission enables Pony.ai to begin public road testing in Shenzhen, marking a significant milestone for the company’s newly-opened Shenzhen research & development center. With the addition of Shenzhen, Pony.ai is now testing Robotaxi services in China in an ODD of approximately 300 square miles.

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Pony.ai’s autonomous driving vehicle operating on a public road in Shenzhen (Photo: Business Wire)

“The successful autonomous driving tests will pave the way for Pony.ai to introduce Robotaxi and other technologies in Shenzhen,” said James Peng, co-founder and CEO of Pony.ai. Pony.ai hopes to launch Robotaxi services for the general public in Shenzhen in early 2022.

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With the addition of Shenzhen, Pony.ai has now launched autonomous driving tests or service operations in a total of seven cities in China and the U.S. It is also one of the first two companies to commence autonomous driving tests in all four of China’s Tier-1 cities.

Since 2017, Pony.ai has accumulated millions of autonomous real-world road test mileage, with extensive hardware and software development experience in Beijing, Shanghai, Guangzhou, and California. Pony.ai’s autonomous vehicles have thrived in complex driving conditions, including heavy urban traffic, complex road and tunnel layouts, extreme weather, and thousands of challenging scenarios, all of which underscores the company’s state-of-the-art technological capabilities. Shenzhen adds to this robust driving environment.

Pony.ai’s testing of autonomous driving vehicles across diverse traffic scenarios at a meaningful scale strengthens the company’s ability to provide safe and reliable autonomous driving globally.

Leading global autonomous driving technology company Pony.ai, Inc. (“Pony.ai”) is pursuing an ambitious vision for autonomous mobility. We aim to bring safe, sustainable, and accessible mobility to the entire world. We believe that autonomous technology can make our roads exponentially safer for travelers. Founded in late 2016, Pony.ai has been a pioneer in autonomous mobility technologies and services across the U.S. and China, spearheading public-facing Robotaxi pilots in both markets. Pony.ai has formed partnerships with leading OEMs including Toyota, Hyundai, GAC Group, FAW Group, etc.

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KEYWORD: CHINA UNITED STATES NORTH AMERICA ASIA PACIFIC CALIFORNIA

INDUSTRY KEYWORD: SOFTWARE HARDWARE FLEET MANAGEMENT GENERAL AUTOMOTIVE TECHNOLOGY AUTOMOTIVE OTHER TRANSPORT AUTOMOTIVE MANUFACTURING TRANSPORT OTHER AUTOMOTIVE OTHER TECHNOLOGY MANUFACTURING

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Google releases its list of favourite Chrome Extensions of 2021

As we near the end of this year, Google has shared its list of hand-picked Chrome extensions which are said to allow users to “virtually stay connected, get things done, and have some fun along the way”. Google has categorised the extensions into four different categories, on the basis of what they offer. These include; Communicate and collaborate, Stay productive, Learn virtually, and Make (and save) some change.

Here is everything you should know about Google’s list of favourite extensions for Chrome in 2021.

Communicate and collaborate

As part of this category, Google has chosen three Chrome extensions. Loom which is aimed at making the process of capturing and sharing videos with others, easier. The extension will allow users to record their screen, voice, and face in videos that can be shared.

Mote which will allow users to give quick feedback via voice. Users can use the extension to add voice comments and audio to shared documents, assignments, emails, and forms.

The company also listed Wordtune as one of its favorite picks of 2021. The extension can be used to communicate with ease, as it rephrases sentences and typo errors in emails and documents.

Stay productive

Google has stated that as part of this category, it has chosen extensions that will offer new ways to stay focused and efficient. Forest, which is an extension that can be used to motivate users and enhance productivity, using virtual tree planting and rewards.

The company has also listed Dark Reader to be one of its favorite Chrome extensions. Dark Reader is meant to protect your eyes and reduce strain, by applying a dark theme to the websites you visit on Chrome. Users can also tweak settings such as brightness, contrast, sepia filter, dark mode, and more.

There’s also Tab Manager Plus extension which will allow users to view all active tabs in one view.

Users who are interested in getting a tool for clicking screenshots and recording their screen can have a look at Nimbus Screenshot and Screen Video Recorder. The extension will allow you to capture screenshots and record on-screen content.

Learn virtually

As part of the ‘Learn Virtually’ category, Google has mentioned extensions that will provide users with access to helpful virtual classroom tools. The top picks include Kami, which aids users in creating an interactive online learning space. The tool will allow teachers and students to collaborate in real-time.

Users can also make use of the InsertLearning extension on Chrome, to easily take notes. The tool can even be integrated with Google Classroom. Toucan is said to make the process of the same “fun and immersive”.

The last extension as part of this category includes Rememberry. The extension can be used to organise vocabulary words into flashcard decks for quick studying.

Make (and save) some change

If you wish to ad a personal touch to your browsing experience, you can download Stylus. Using the extension, you will be able to build and install custom themes and skins for the websites you love to visit often.

Google has also listed the Rakuten extension as part of this category. The tool can be used to automatically search for deals and find coupons across the Web while shopping online.

NICE Receives “Artificial Intelligence Solution of the Year” Award from 2021 National Technology News

NICE Enlighten AI honored as an innovative CX solution which delivers extraordinary experiences

HOBOKEN, N.J., December 07, 2021–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that the 2021 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its “Artificial Intelligence Solution of the Year” award winner. In its fifth year, the awards program is a comprehensive celebration of leading technology across a range of industries and organized by National Technology News, part of Perspective Publishing, a leading publishing and events company. The Artificial Intelligence category rewards companies making use of machine learning and algorithms to turn raw data into useful insights and value for customers.

“This award acknowledges NICE’s commitment to relentless AI innovation,” said Barry Cooper, President, NICE Workforce and Customer Experience Group. “AI is redefining what’s possible in customer experience and is already delivering impressive results. This award is a testament to the innovative, data-driven approach the NICE team brings to our customers. We are honored to receive this recognition.”

With NICE Enlighten AI for CX, every second of every interaction is analyzed to identify the successful behaviors that drive extraordinary experiences. Each specialized AI model is developed from 30+ years of research and industry experience, using the largest syndicated datasets. CX organizations now have a complete, objective, and automated behavioral analysis of every interaction. A suite of innovative CX solutions operationalize this intelligence, accelerating action, and turning customer service into a real competitive differentiator.

For further information on NICE Enlighten AI, please visit our website here.
To download the whitepaper, “Leading Businesses are Using AI to Drive Extraordinary CX,” please click here.

About National Technology News
National Technology News (NTN) is a key brand for technology purchasers and vendors in the UK. Following the success of the inaugural National Technology Awards in 2017, and with growing demand for a dedicated high-level news-driven site, National Technology News was born. NTN has grown into a multi-channel news and events brand that offers companies direct access to the decision-makers for technology in UK businesses. National Technology News is part of Perspective Publishing, a leading publishing, and events company. Perspective also publishes FStech and Retail Systems, the leading technology titles within the financial and retail sectors within the UK.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE marks, please see www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211207005524/en/

Contacts

Corporate Media
Christopher Irwin-Dudek, +1 201 561 4442, ET, chris.irwin-dudek@nice.com

Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com

Voice AI Technology to Increase as Hotel Operators Prepare for Upsurge in Guest Requests, According to NLX |

As hotel occupancy levels climb back towards pre-pandemic levels, the sector is turning to AI technology as it faces challenges to fill contact center and customer service vacancies, while bracing itself for a significant increase in call center contacts and customer service requests, according to conversational AI specialist NLX.

Conversational AI technology is being deployed to navigate potential customer service hitches, help address the increase in customer service needs and keep call center workloads manageable while staffing shortages abound. According to Global Market Estimates (GME), AI in the hospitality market will grow with a CAGR value of around 10 per cent over the next five years.

GME’s report also suggests that the North America AI in hospitality market share dominated the global demand for the technology and accounted for over 50{4224f0a76978c4d6828175c7edfc499fc862aa95a2f708cd5006c57745b2aaca} of deployment in 2020.

New York-based voice AI specialist NLX, which has significant experience in the hospitality sector, has created a suite of frictionless and automated multimodal customer service solutions to help hotel operators ease their guests’ stay experience.

In doing so, NLX is addressing issues faced by companies, who may be facing a challenge in finding people to employ in contact centers and in front line customer service roles. This reinforces the need to automate and encourage customer self-service because the low rates of staffing equate to longer wait times and diminished customer support experiences.

NLX CEO and co-founder Andrei Papancea, explains: “We are hearing from hotel operators that the employees they shed at the start of the pandemic are simply not returning as business is picking up. Even if they are able to recruit and hire new staff, there is a long learning curve to get those staff up to speed.”

“Conversations by NLX offers hotel and accommodation operators automated customer self-service solutions that guests can use to handle an array of travel issues, minus the stress. By bringing tasks that normally require live-agent handling into a conversational AI application, NLX enhances the overall customer experience through automated and personalized voice guidance.”

The NLX system is also plugged into systems that provide information on regional travel restrictions, for example if impacted by Covid, as well as weather systems and other natural occurrences. This provides a hotel customer with the chance to access this information available in real time on the hotel’s website or mobile app.

In addition, with so many systems in a hotel forming part of the hidden cost of staff turnover, NLX technology can be used to train and onboard new staff on the many systems they have to use as well as providing a learning tool for existing trained employees as systems are upgraded or change.

Work is advanced on creating pre-integrations to all the popular Travel & Hospitality system providers to offer an almost turn-key solution, enabling clients to initiate a connection of the systems through use of an API Key.

“Our aim throughout has been to make this a very user-friendly experience for hotel operators,” continues Papancea.

“By offering real time analysis and outcome tracking, the technology can lead to rapid response for new issues, where deployment in hours or days and not weeks is key. This ability to identify new flows and give a clear sense of traffic handling can be very valuable.”

“The set-up of the automated message is just like doing a drag and drop. You just create or select the message, select which of the dynamic flows you want to map and that’s it. It can work in any type of language; we only have to set it up once and it can be instantly replicated in other languages. As of now, for chat, we support a little over 50 languages, and then with voice, it’s between 10 and 20 and depends on the use cases.”

NLX technology also enables cross-selling and up-selling of services in a self-service hotel environment, if the Hotel has a defined path in place. This can include cross-product selling such as Room + Spa or Room + Restaurant reservations, for example, driving additional revenue for the hotel.

Conversations by NLX enables comprehensive build, manage, and monitoring functions for non-technical users, while Voice Compass by NLX leverages the full strength of the NLX platform to create multimodal self-service customer wins.

NLX is an Amazon Advanced Technology partner, an Amazon Travel & Hospitality competency partner and is one of the first AWS Conversational AI partners It proudly works with Amazon Connect and Amazon Pinpoint to optimize the customer experience.

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Making her way through MIT | MIT News

Lucy Du, a doctoral student in the MIT Media Lab, has a remarkable passion for making. She spends her work day in lab designing and fabricating prosthetics, and devotes her free time to personal projects in the MIT MakerWorkshop or inspiring other students to try their hands at engineering. “The best feeling is when I get to go into a shop and make some parts, or order some parts — and the day they come in is like Christmas,” she says.

Her affinity for making started at a young age. “I loved building things and having tangible hardware to work on. Sitting there and coding or doing math all day was never what I wanted,” Du says. She participated in a robotics team in high school and has drawn inspiration from Disney movies and entertainment for many years, especially as their humanoid animatronic technology has grown. (Disney’s “eerily organic-looking” Spiderman stunt robot is a particular favorite of hers.)

Now, as a fourth-year PhD student, Du is channeling her passion for building things into designing a prosthetic ankle that is readily accessible to people of all sizes, since current commercial designs are only suited for tall individuals.

She also shares her love of engineering in her pursuits outside of the lab. Throughout her time here (Du also earned her undergraduate and master’s degree at MIT), she has found ways to make building things and engineering more accessible to others — from creating a student makerspace to teaching high school girls. She even turned a role on Discovery’s reality TV show “BattleBots” into an opportunity to inspire kids about engineering.

Making for prosthetics

When Du finished her master’s in mechanical engineering in 2016, she was ready to experience something outside of academia. She went on to work at NASA’s Jet Propulsion Laboratory, but after two years, she started to feel an itch to get her PhD. Even though she considered other schools, MIT stood out as an obvious choice. “MIT has so many resources and so many opportunities that you can be here for years and years and not even scratch the surface,” she says. “I think it was where I was meant to be.”

Du knew she wanted to work on animatronic robotics. Finding the right lab was not without bumps, but she ultimately ended up in the Biomechatronics Group under professor of media arts and sciences Hugh Herr. Housed within the Media Lab, it is an interdisciplinary lab broadly focused on prosthetics, exoskeletons, and the human-robot interface. She knew Herr’s lab was the right fit for her because of its emphasis on hardware design. “It is actually really hard to find robotics labs that focus on hardware building,” she notes. “A lot of robotics labs will buy the hardware for a project and focus solely on the software. I believe in designing your hardware with the end application in mind, as this can make the whole process better.”

To that end, Du’s research project focuses on designing the hardware for a robotic ankle that functions better than what is available now. “I hope the design will be able to fully mimic biological movements, including fast walking, walking up and down stairs and ramps, and some other common motions that you would make throughout a day,” she explains.

Currently, there is only one commercial powered prosthetic ankle that provides enough force for walking. But it has notable limitations, Du says. Because the design is large and bulky, “you either need to be a person of tall stature or you have to have a very short residual limb after amputation in order to wear the product.”

In contrast, her prosthetic ankle has a smaller profile that would enable more people to use it. She notes, “The design itself is meant to be scaled, so you can have the same design and scale it down for children or other people who don’t need as much power, and then scale up to larger adults.”

Inspiring other makers

Du has devoted considerable time and energy over her years at MIT to helping others explore making and engineering. As a master’s student, she served as an instructor for the Women’s Technology Program in Mechanical Engineering, a summer program for high school girls that aims to inspire them to pursue engineering. During a month-long crash course, she served as one of three graduate instructors for the mechanical engineering curriculum, teaching 20 high school girls the basics of kinematics and dynamics, and working with them on cool, hands-on experiments.

Mentoring, she says, is “probably the most rewarding thing that I’ve done” — especially watching some of those students attend MIT and excel. She has continued to cultivate her love of teaching and mentoring as a teaching assistant during her PhD program.

Du is also a founding member and leader of the MIT MakerWorkshop, the only completely student-run makerspace at MIT. As a master’s student, she noticed an unmet need for a makerspace where students could work on their personal projects, at hours that were convenient to them and did not conflict with class time. Even though there were already a lot of shops on campus, she says, “It was “pretty difficult to get access to a machine shop and for most of them, you were only supposed to work on class projects or research projects.”

The MakerWorkshop has served as much more than a workplace for Du; it has also been a hub for connections and inspiration throughout her graduate career. “A lot of times, I have an engineering problem or a life problem and I just want to talk to somebody. I could roam around the space, somebody would be there, and you could just talk to them about their experiences or have impromptu design reviews on the board.”

The connections that Du formed through MakerWorkshop led her in an unexpected direction: reality TV. She was one of a group of MakerWorkshop members who formed a team named SawBlaze for the Discovery show “BattleBots,” a revival of an old Comedy Central show from the early 2000s. In the show, teams build 250-pound robots to “fight to the death” in an arena. The SawBlaze team has competed in four seasons to date, starting in 2016 with season 2. “It is really different from the stuff we usually design and build [for research or class], because you are designing to material failure,” Du says. So far, the experience has taught her how to plan and design for the most extreme cases of impact, often relying on intuition, experience, and empirical testing, because these scenarios are usually beyond the limits of modeling. 

However, Du is less than interested in the screen time that the “BattleBots” role has brought her. Even though she is excited about the show’s upcoming season 6, she favors the outreach events, termed maker faires, where awe-struck kids excitedly point out their favorite robots and she has the opportunity to share how she got started in engineering.

This fall marks the 10th year of Du’s MIT career. As she begins to contemplate what she’ll do after she graduates, she’s keeping an open mind. She knows she wants to work on new technology development, whether that leads her to industry or academia. And she knows that teaching and mentoring will play an important role in her future. “The more time you put into teaching, the more rewarding it is,” she says. “To see your students get it and improve, that just means the world to me.”