Lenexa Police using new technology to send texts after 911 calls

The Lenexa Police Division is applying new technology to maintain people protected. It’s named SPIDR Tech and Lenexa is one particular of the to start with departments in the nation to use it. The know-how sends text messages to some callers just after they speak to a 911 dispatcher. The messages could contain the position of officers on the way to the get in touch with, how to put together for the arriving officers, and the circumstance quantity of the report. Danny Chavez, the general public info officer for Lenexa Police, reported he hopes this will increase the buyer support experience for callers. “We consider it will be a favourable thing just in phrases of police communications with men and women, once again, enhancing the customer service practical experience,” Chavez mentioned. “We know that if someone’s calling us, it is really likely previously a negative day to start with.”He explained the text messages will just take the stress off the personal to reach out to the section because they will have resources despatched to their phone. Messages will not be despatched in all situations, in situation the cell phone ends up in the mistaken arms. “We really don’t want to be sending them messages when they may possibly be seeking to get in touch with discreetly,” Chavez stated. “They may perhaps be in a circumstance exactly where their focus needs to be on finding to a secure location or obtaining away from a hazardous individual.”The program fees $17,000 a 12 months. The dollars for the application is coming out of the price range for the law enforcement section. The messages are all automatic, but you can unsubscribe from them. “Our dispatchers or our personnel usually are not possessing to go by way of any more methods to send this concept,” Chavez said. “It isn’t going to demand any added legwork.”

The Lenexa Law enforcement Office is using new engineering to continue to keep people secure.

It is identified as SPIDR Tech and Lenexa is just one of the 1st departments in the country to use it.

The know-how sends textual content messages to some callers soon after they speak to a 911 dispatcher. The messages could consist of the position of officers on the way to the contact, how to get ready for the arriving officers, and the case variety of the report.

Danny Chavez, the public data officer for Lenexa Police, said he hopes this will strengthen the consumer assistance practical experience for callers.

“We consider it’s going to be a good detail just in terms of law enforcement communications with people today, all over again, maximizing the customer company practical experience,” Chavez stated. “We know that if someone’s contacting us, it’s almost certainly currently a undesirable working day to start off with.”

He claimed the text messages will choose the stress off the specific to get to out to the division since they will have assets despatched to their cellphone.

Messages will not be despatched in all scenarios, in scenario the phone ends up in the completely wrong hands.

“We don’t want to be sending them messages when they could be striving to connect with discreetly,” Chavez explained. “They may well be in a problem wherever their target desires to be on finding to a risk-free area or obtaining absent from a hazardous individual.”

The software fees $17,000 a 12 months. The funds for the software is coming out of the finances for the police division.

The messages are all automatic, but you can unsubscribe from them.

“Our dispatchers or our staff usually are not obtaining to go by means of any added actions to mail this concept,” Chavez mentioned. “It does not call for any additional legwork.”

Marcy Willis

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