DUBLIN, December 13, 2021–(BUSINESS WIRE)–eDesk, the eCommerce-focused customer support platform, today announced that it has been chosen by Google as winner of the Deloitte Ireland Fast 50 ‘Innovative New Technology Award 2021’ for eDesk Smart Inbox, and is ranked 35th within the fastest-growing technology companies in Ireland list.
eDesk’s CEO, Alex Payne, credits the company’s growth over the last four years with their ongoing investment in technology to streamline customer service. He said: “Our investment in innovation has been transformative, enabling our customers to give extraordinary customer service, which has in turn contributed to our accelerated growth in recent years. The Deloitte Ireland Technology Fast 50 program acknowledges companies for their rapid revenue growth and innovation, so we are honored to win this award, and to be ranked among the 50 fastest-growing companies in the Irish technology sector.”
eDesk’s Smart Inbox automatically categorizes, prioritizes and assigns incoming customer emails to relevant support agents from over 80 eCommerce channels, including eBay, Amazon and Shopify. In addition, the automated template and translation feature within Smart Inbox provides a series of adaptable and localized replies to common support queries, enabling businesses to scale overseas and communicate effectively with customers worldwide. This transforms online seller operations, by allowing tasks to be completed in batches and automatically routing certain tasks to appropriate subject matter experts for a quicker response.
Over the past two years, the global pandemic has forced changes in retail with a shift from the high street to online. Companies have had to adapt and accelerate their digital operations, including how they manage customer support queries. Despite the uncertainty brought by Covid-19, eDesk’s revenue and customer base continues to grow. With 48% of customers based in the US, eDesk is continuing to expand and recruit into the US market throughout 2022.
Announcing the winners of the Deloitte Ireland Technology Fast 50 programme, David Shanahan, Partner, Deloitte, said: “Congratulations to all of the companies that ranked this year. This is the first year we have seen the impact the pandemic has had on revenues of Irish tech companies. It will come as no surprise that many of this year’s winners have achieved accelerated growth and scale as a result of the pandemic and being able to capitalize on the global move to a digital way of life.
“From enabling us to better look after ourselves, to providing critical technologies to keep businesses connected to customers, for example, these companies have shown us the creativity, resilience, and commitment to driving progress that is present in the indigenous technology sector in Ireland. It is also encouraging to see so many new entrants to the ranking – with a strong cohort of younger companies, the future of the indigenous sector looks bright. We are thrilled to showcase their achievements and wish them continued success over the coming years.”
The Deloitte Ireland Technology Fast 50 awards included a number of award categories. The winners of these awards and the 2021 ranking list can be viewed here.
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eDesk is the professional customer support platform for businesses serious about eCommerce. Entirely eCommerce focused, eDesk helps online retailers to deliver seriously extraordinary customer service, everywhere they sell.
eDesk’s suite of award-winning AI-powered eCommerce tools improve productivity, profitability and reputation through automation, commercial insight, and competitive benchmarking.
eDesk integrates seamlessly with more marketplace, webstore, communications, social media and logistics channels than any other customer support software provider, so eCommerce brands can respond to customer queries quicker and focus on selling more to realise their growth potential.
eDesk is the only customer support solution provider on the Amazon and Walmart development councils, and counts Google, eBay, Shopify amongst key strategic partners.
The company is trusted by thousands of customers around the world and powers over 14 million conversations every month, resulting in billions of dollars of eCommerce transactions every year.
At Deloitte, we make an impact that matters for our clients, our people, our profession, and in the wider society by delivering the solutions and insights they need to address their most complex business challenges.
As the largest global professional services and consulting network, with over 312,000 professionals in more than 150 countries, we bring world-class capabilities and high-quality services to our clients.
In Ireland, Deloitte has approximately 3,000 people providing audit, tax, consulting, risk advisory and financial advisory services to public and private clients spanning multiple industries. Our people have the leadership capabilities, experience and insight to collaborate with clients so they can move forward with confidence.
In this press release references to Deloitte are references to Deloitte Ireland LLP. The information contained in this press release is correct at the time of going to press. Deloitte Ireland LLP is the Ireland affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.
About the Deloitte Technology Fast 50 Programme
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Head of Brand PR and Communications, eDesk