The global pandemic accelerated the trend toward a work-from-anywhere, distributed workforce. As we approach a post-pandemic world, companies—and employees—expect this trend to become the norm. While IT departments are rapidly configuring and deploying devices, infrastructure, and software to support the shift in a secure and productive way, employees are likewise […]

NICE Enlighten AI honored as an innovative CX solution which delivers extraordinary experiences HOBOKEN, N.J., December 07, 2021–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that the 2021 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its “Artificial Intelligence Solution of the Year” award winner. In its […]

More and more machines and innovative software are being used to digitize labor-intensive farming practices and optimize food production, boosting growth in agricultural technology (AgTech). As a sign of growing investor interest, Oxford, U.K.-based agricultural technology firm Gardin recently announced it had raised $10.8 million in a seed funding round, […]

As hotel occupancy levels climb back towards pre-pandemic levels, the sector is turning to AI technology as it faces challenges to fill contact center and customer service vacancies, while bracing itself for a significant increase in call center contacts and customer service requests, according to conversational AI specialist NLX. Conversational […]